Is Bad Customer Service Killing Your Brand?

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What steps can companies take to make sure that they have a strong customer support strategy? How does it impact a company's growth?  Do you think selling via marketplaces such as Amazon has changed customer support?  Is there is a generational divide when it comes to expectations around customer satisfaction?  

Those questions and more are addressed in the interview with CEO of eDesk Ray Nolan and conducted by Gary Drenik.  Access it here.  Also pay a visit to a recent wegginar®.