Online Buying Grows But 67% of Consumers Face Delivery Problems

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In Descartes's third annual consumer sentiment study of ecommerce, it shows that home delivery online buying grows, but too many consumers still experience delivery woes.

The study shows that 39% of respondents made more online purchases in the period surveyed this year compared to last year, and that 57% made purchases in at least one new product category this year. While the study revealed that consumers in every demographic are increasing the volume and frequency of their online purchases, 67% of those surveyed encountered delivery problems.

Read the study here.